Frequently Asked Questions
Everything you need to know about your DYU electric ride.
How long does shipping take for a DYU electric bike?
Orders are typically processed within 1-2 business days. Depending on your location, delivery usually takes between 3 to 7 business days via our premium logistics partners.
What is the return policy for e-bikes and accessories?
We offer a 14-day return policy for unused items in their original packaging. Please note that a restocking fee may apply for bikes that have been assembled or ridden.
Do DYU products come with a warranty?
Yes, all DYU electric bikes come with a 1-year limited warranty covering the frame, motor, and battery against manufacturing defects.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm.
How do I maintain my electric bike for optimal performance?
We recommend checking tire pressure weekly, ensuring the chain is lubricated, and keeping the battery charged between 20% and 80% when storing for long periods.
Are DYU electric bikes water-resistant?
Our bikes feature an IP54 water-resistance rating, meaning they are protected against splashes and light rain. However, they should not be submerged or used in heavy downpours.